SUPPORT
Worker Training Modules and Resources
Our Worker Training Modules and Resources are designed to equip care professionals with the knowledge, skills, and tools needed to deliver exceptional support. Covering essential topics such as NDIS compliance, person-centered care, communication, and safety protocols, these resources ensure workers are prepared to meet diverse participant needs. With engaging content and practical insights, we empower care teams to excel in their roles and provide the highest standard of support.
How our support workers work
with you
A clear, documented process from first contact through to ongoing review.
Our support workers follow a transparent and well-structured process that guides their work with you from the very first contact through to ongoing reviews. Initially, they take the time to understand your unique needs, goals, and preferences, ensuring that every step is tailored to you.
A detailed plan is then developed collaboratively, outlining the support you require and how it will be provided. Throughout your journey, your support workers maintain open communication, regularly reviewing and adjusting the support plan to reflect any changes in your circumstances or goals.
This clear, documented process ensures consistent, personalized care and ongoing support that is responsive to your evolving needs.
Assessment
We assess your individual needs and circumstances through home visits, consultations and ongoing communication — identifying your social, emotional, health, welfare and daily living support needs.
Care and support planning
We develop and implement an individualised care and support plan based on your assessed needs, preferences and personal goals, agreed with you and your family or carer before support begins.
Coordinated service delivery
We coordinate the delivery of your home and community-based supports so that every service matches your assessed needs and agreed support goals.
Monitoring and review
We monitor your progress and changing circumstances, evaluate how well your current supports are working, and recommend adjustments to your plan when something needs to change.
Records, reporting and safeguarding
We maintain accurate assessments, case notes, care plans and progress reports, document any change in your circumstances, and escalate any concern about your safety, wellbeing or ability to live independently to management and your care team without delay.
Supporting effective communication
Worker Orientation Module
Supporting Safe and Enjoyable Meals
Practice Alerts
New Worker NDIS Module
Covid-19 Resources
NDIS Code of Conduct Resources
Work-Force Capability Framework
Resources to support incident reporting, management and prevention
Urgent Support
Apply for a Working With Children check
Apply for Police Check
NDIS Worker’s Screening Check
Covid-19 Infection Control Training
Looking for support out in the community?
Our community support workers provide community access, transport, daily living skills and social participation support across Sydney.
OUR PARTNERS
