COMMUNITY SUPPORT
Expert Community Support Workers
Our experienced community support workers walk beside NDIS participants across Sydney — at home, in the community and everywhere in between. From getting to appointments and building daily living skills, to joining social groups and reconnecting with the people and places you love, we tailor every hour of support to your goals.
Who we are
Support that starts with understanding you
Great community support does not begin with a service list — it begins with a conversation. Our support workers take the time to visit you at home, meet the people who matter to you, and understand what a good week actually looks like in your life.
We assess your social, emotional, health, welfare and daily living needs through home visits, consultations and ongoing conversation. From there we build a support plan that reflects your preferences, your routine and the goals in your NDIS plan — and we keep adjusting it as your circumstances change.
Every support worker on our team is qualified, police-checked, NDIS Worker Screening cleared and trained in person-centred practice. Most importantly, they are matched to you — for language, interests, culture and personality.
What our community support workers do
A qualified support worker does far more than turn up. Here is what our team takes care of.
Understand your needs
A qualified support worker does far more than turn up. Here is what our team takes care of.
Build your support plan
We develop and implement an individualised care and support plan based on your assessed needs, your preferences and your personal goals.
Listen to you and your family
We consult with you, your family and your carers to identify anything getting in the way of your wellbeing, independence and participation in everyday and community life.
Review and adjust
We monitor your progress and changing circumstances, evaluate whether your current supports are working, and recommend changes to your plan when they are not.
Coordinate your services
We coordinate the delivery of your home and community-based supports so services are delivered in line with your plan and your agreed goals.
Keep you connected
We support you to maintain social connections and take part in community activities that suit you — building independence, confidence and genuine social inclusion.
Explain your options
We give you and your family clear information and guidance about the home-care services, support arrangements and service options available to you.
Document everything properly
We maintain accurate assessments, case notes, care plans and progress reports, and record any change in your circumstances or support needs.
Look out for your safety
We identify any concerns about your safety, wellbeing or ability to live independently at home and raise them promptly with management and your care team.
Keep improving
We contribute to the ongoing review of our home-care programs by identifying changing needs, service gaps and opportunities to improve outcomes for the people we support.
Our community services
Flexible supports you can mix and match — as little as two hours a week, or daily support around the clock.
Social and community participation
Join the clubs, classes, sport, faith groups and events you enjoy — with a support worker beside you for as long as you need one.
Community access and outings
Shopping centres, the library, the beach, the local cafe. We help you get out into your community safely and confidently.
Transport and appointment support
Door-to-door transport to medical appointments, therapy, work, study and social activities, including support while you are there.
Daily living and life skills
Practical, hands-on coaching in cooking, budgeting, shopping, using public transport, technology and personal organisation.
support and mentoring
Dedicated one-to-one time with a consistent support worker who knows you, your routine and your goals.
Group and social activities
Small-group programs and social outings that build friendships and reduce isolation, in a supported environment.
Personal care
Discreet, respectful assistance with showering, dressing, grooming, toileting and medication prompting.
In-home support and domestic assistance
Help around the house — cleaning, laundry, meal preparation, linen changes and general home upkeep.
Employment and education support
Support to attend and participate in work, training, TAFE or university, and to build the skills that keep you there.
Respite and short-term support
Planned or emergency respite that gives families and carers a genuine break, with continuity of care for the participant.
Support coordination assistance
Help to understand your NDIS plan, connect with providers and get the most from your funded supports.
Overnight and sleepover support
Active or inactive overnight support for participants who need assistance or reassurance outside standard hours.
FAQ
Frequently asked questions
A community support worker is a trained professional who supports people with disability to live independently and take part in everyday community life — at home, out in the community, and everywhere in between.
Community support is usually funded under Core Supports, most often "Assistance with Social, Economic and Community Participation" and "Assistance with Daily Life". We can help you check your plan.
Yes. We match you with a worker based on your needs, interests, language and culture, you meet them before support starts, and you can request a different worker at any time.
We can start from as little as two hours a week and scale up to daily or 24/7 support as your needs change.
Yes. We also provide privately funded home and community support. Contact us for a quote.
In most cases we can complete a home visit within a few business days and begin support the following week.
Let's talk about the support you need
Tell us about your goals and we will match you with a community support worker who fits. Free consultation, no obligation.